Data Protection Addendum

This Data Protection Addendum ("DPA") forms part of the Terms of Service available at www.simra.lv or, if applicable, any other separate written agreement (the "Agreement" or "Services Agreement"), by and between SIA "SIMRA",  and the Customer named in the Agreement, pursuant to which Customer has purchased a subscription to access and use the Service (as defined in the Agreement). The parties intend this DPA to be an extension of the Agreement that will outline certain requirements for SIA "SIMRA" processing of certain personal data provided or made available by Customer, or collected or otherwise obtained by SIA "SIMRA", in the course of providing services to Customer.

1. Definitions.

1. "Data Protection Legislation" means all applicable laws relating to privacy and the processing of personal data that may exist in any relevant jurisdiction where SIMRA conducts business.  Data Protection Legislation includes, but is not limited to, EU GDPR and UK GDPR.
2. "Good Industry Practice" means, in relation to any activity and under any circumstance, exercising the same skill, expertise and judgement and using facilities and resources of a similar or superior quality as would be expected from a person who: (a) is skilled and experienced in providing the services in question, seeking in good faith to comply with his contractual obligations and seeking to avoid liability arising under any duty of care that might reasonably apply; (b) takes all proper and reasonable care and is diligent in performing his obligations; and (c) complies with all applicable legislation and any applicable industry standards including any recognized industry quality standards and applicable law.

3. "data controller", "data processor", "subprocessor", "data subject", "personal data", "processing", and "appropriate technical and organizational measures" shall be interpreted in accordance with EU GDPR, or other applicable Data Protection Legislation, in the relevant jurisdiction.

4. “EU GDPR” shall mean Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

5. "standard contractual clauses" shall mean the model controller-to-processor contract for the transfer of personal data to third countries adopted by the European Commission, Commission Implementing Decision 2021/914 of 4 June 2021.

6. “UK Addendum” shall mean the International Data Transfer Addendum (version B1.0) issued by the Information Commissioner’s Office under s.119(A) of the UK Data Protection Act 2018, as amended, superseded, or replaced from time to time.

7. “UK GDPR” shall mean, collectively, the EU GDPR as saved into UK law by virtue of Section 3 of the UK’s European Union (Withdrawal) Act 2018 and the UK Data Protection Act 2018.

2. Scope. The parties agree that, as between the parties, Customer is a data controller and that SIMRA is a processor in relation to personal data that SIMRA processes on behalf of Customer in the course of providing the services under the Services Agreement (the "Services"). The subject-matter of the data processing, the types of personal data processed, and the categories of data subjects will be defined by, and/or limited to that necessary to carry out the Services described in, the Services Agreement.  The processing will be carried out until the date SIMRA ceases to provide the Services to Customer.  The categories of data subjects  and personal data are set forth on Appendix 1 hereto.

3. Data Protection. In respect of personal data processed in the course of providing the Services, SIMRA shall adhere to the following requirements:
   1. SIMRA will process the personal data only in accordance with the written instructions from Customer and only in compliance with Data Protection Legislation. Such instructions may be specific or of a general nature as set out in this DPA, the Services Agreement, or as otherwise notified by Customer to SIMRA in writing from time to time. The nature and purposes of the processing shall be limited to that necessary to carry out such instructions, and not for SIMRA’s own purposes, or for any other purposes except as required by law. If SIMRA is required by law to process the personal data for any other purpose, SIMRA will inform Customer of such requirement prior to the processing unless prohibited by law from doing so.

2. SIMRA will process the personal data only to the extent, and in such manner, as is necessary for the provision of the Services. SIMRA s may only correct, delete or block the personal data processed on behalf of Customer as and when instructed to do so by Customer.

3. SIMRA will implement and maintain appropriate technical and organizational measures to protect the personal data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure. These measures shall take into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons. The measures shall be appropriate to the harm which might result from any unauthorized or unlawful processing, accidental loss, destruction, damage or theft of the personal data and having regard to the nature of the personal data which is to be protected and as a minimum shall be in accordance with the Data Protection Legislation and Good Industry Practice. Such measures shall include, as appropriate:
4. 1. the pseudonymisation and encryption of personal data;
   2. the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
   3. the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
   4. a process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.

5. SIMRA will not give access to or transfer any personal data to any third party (including any affiliates, group companies or subcontractors) without giving Customer prior notice and an opportunity to object to Customer as of the date of this DPA are deemed pre-approved by Customer, subject to the conditions contained herein. Where Customer does not object in good faith on grounds related to data protection to SIMRA engaging a subcontractor to carry out any part of the Services, SIMRA must ensure the reliability and competence of such third party, its employees or agents who may have access to the personal data processed in the provision of the Services, and must include in any contract with such third party provisions in favor of Customer which are substantially equivalent to those in this DPA and the Services Agreement and as are required by applicable Data Protection Legislation. For the avoidance of doubt, where a third party fails to fulfill its obligations under any sub-processing agreement or any applicable Data Protection Legislation, SIMRA will remain fully liable to Customer for the fulfillment of its obligations under this DPA and the Services Agreement.

6. SIMRA will take reasonable steps to ensure the reliability and competence of any SIMRA s personnel who have access to the personal data.SIMRA will ensure that all SIMRA personnel required to access the personal data are informed of the confidential nature of the personal data and comply with the obligations set out in this DPA.

7. SIMRA will take all reasonable steps to assist Customer in meeting Customer’s obligations under applicable Data Protection Legislation, including Customer’s obligations to respond to requests by data subjects to exercise their rights with respect to personal data, adhere to data security obligations, respond to data breaches and other incidents involving personal data, conduct data protection impact assessments, and consult with supervisory authorities. SIMRA will promptly inform Customer in writing if it receives: (i) a request from a data subject concerning any personal data; or (ii) a complaint, communication, or request relating to Customer’s obligations under Data Protection Legislation.

8. SIMRA will not retain any of the personal data for longer than is necessary to provide the Services.  At the end of the Services, or upon Customer's request, SIMRA will securely destroy or return (at Customer’s election) the personal data to Customer.

9. With regard to personal data related to data subjects located in the European Economic Area or the United Kingdom, Customer hereby gives consent to the processing of such personal data in the United States by SIMRA, provided that
   1. SIMRA will take such steps as may reasonably be  required by Customer on an ongoing basis to ensure there is adequate protection for such personal data in accordance with applicable Data Protection Legislation; and

2. SIMRA will process such data in accordance with pursuant to either the standard contractual clauses.  For the purposes of the descriptions in the standard contractual clauses and only as between Customer and SIMRA, Customer agrees that Customer is a data controller and "data exporter" and SIMRA is the data processor and "data importer" under the standard contractual clauses. Additionally, Appendixes 1 and 2 of this DPA will take the place of Appendixes 1 and 2 of the standard contractual clauses respectively.

3. In relation to personal Data that is protected by the UK GDPR, the standard contractual clauses will apply with the following modifications: (A) the standard contractual clauses are deemed amended as specified by the UK Addendum, which is deemed executed between the parties; (B) any conflict between the standard contractual clauses and the UK Addendum will be resolved in accordance with Section 10 and Section 11 of the UK Addendum; (C) Tables 1 to 3 in Part 1 of the UK Addendum are deemed completed using the information contained in the Appendixes of this DPA; and (D) Table 4 in Part 1 of the UK Addendum is deemed completed by selecting “neither party.”

10. SIMRA s will allow Customer and its respective auditors or authorized agents to conduct reasonable audits and inspections during the term of the Services Agreement, solely to allow Customer to verify that SIMRA is processing personal data in accordance with its obligations under this DPA, the Services Agreement, and applicable Data Protection Legislation.

11. If SIMRA becomes aware of any accidental, unauthorized or unlawful destruction, loss, alteration, or disclosure of, or access to the personal data that is processed by SIMRA in the course of providing the Services under the Services Agreement (a "Security Breach"),

1. it shall within 72 hours and without undue delay notify Customer and provide Customer with: a detailed description of the Security Breach; the type of data that was the subject of the Security Breach; the identity of each affected person, and the steps SIMRA takes in order to mitigate and remediate such Security Breach, in each case as soon as such information can be collected or otherwise becomes available (as well as periodic updates to this information and any other information Customer may reasonably request relating to the Security Breach); and

2. take action immediately, at its own expense, to investigate the Security Breach and to identify, prevent and mitigate the effects of the Security Breach and, with the prior written approval of Customer, to carry out any recovery or other action necessary to remedy the Security Breach.

12. SIMRA shall comply at all times with, and assist Customer in complying with its applicable obligations under, Data Protection Legislation. SIMRA shall provide any information requested by Customer to demonstrate compliance with the obligations set out in this DPA. SIMRA shall not perform its obligations under the Services Agreement or this DPA in such a way as to cause Customer to breach any of its obligations under applicable Data Protection Legislation.

13. SIMRA will notify Customer immediately if, in SIMRA’s reasonable opinion, an instruction for the processing of personal data given by Customer infringes applicable Data Protection Legislation.